Frequently Asked Questions

Our standard rental packages are designed for full-day use. Amusement rides have a 4-hour minimum, and additional hours are $250 each.

You can pick up tables, chairs, inflatable games, and other small items. Large inflatables are delivered and set up by our team only, due to their size and complexity.

Yes. All orders require a 50% deposit.

A 50% deposit is required at checkout. It is non-refundable, but it will be credited toward a future rental if you cancel within 48 hours of your event. Tent cancellations require two weeks' notice for a refund.

Inflatables require a 120-volt AC outlet within 100 feet of the setup location. If power is farther away, we rent generators.

Yes. A blower keeps air in the unit the entire time, and inflatables deflate once unplugged. You will need an outlet within 100 feet, or a generator.

Most parks do not have electricity. We love setting up at parks, and generator rentals are available.

Adult supervision is required for all equipment, within a 15-foot radius at all times. If you would rather not supervise, professional attendants are available at $50 per hour, with a 4-hour minimum.

Normal wear and tear is not your responsibility. However, damage caused by failure to follow our safety rules, or by negligence, makes you responsible for all damages, up to and including replacement.

Please have at least 4 feet of access to the area where the unit will be set up. Units can weigh up to 650 pounds, and most deliveries happen the day before your event.

We set up on grass, dirt, asphalt, and concrete. We cannot set up on rocks, because the constant rubbing wears through the vinyl.

Yes. A link appears in your order receipt, or you can contact our office and we will send it over.

Inflatables set up at non-residential locations, such as parks, schools, churches, or public venues, may require an additional inspection.

Yes. The Bounce House Company is fully licensed and insured. Additional insurance coverage is available on request.

The 50% deposit is non-refundable, but it is credited toward a future rental when you cancel within 48 hours of your event. Tent orders must be cancelled at least two weeks before the event for a refund. See our policies page for full details.